Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you’re here for the level up pokies or the generous promotions, understanding the mechanics ensures a smooth experience.
Prerequisites
- A valid email address and a strong password (at least 8 characters with mixed case, numbers, and symbols).
- Proof of identity: a government-issued ID (passport, driver’s license, or national ID card) and a recent utility bill for address verification.
- Age verification: you must be 18 years or older (or the legal gambling age in your jurisdiction).
- A reliable internet connection and a modern browser (Chrome, Firefox, Safari, Edge).
- A payment method: credit/debit card, e-wallet (Neteller, Skrill, MuchBetter), or cryptocurrency (Bitcoin, Ethereum, Litecoin).
- If you expect to play on the go, note that the platform is accessible via a mobile-optimized website or progressive web app (PWA) — no native app download required.
How to Sign Up
- Visit the official platform by clicking Level up casino and locate the “Sign Up” or “Register” button, usually in the top-right corner.
- Fill in the registration form: enter your email, create a username (optional), and set a strong password.
- Select your preferred currency and accept the terms and conditions.
- Complete the security step: enter the verification code sent to your email or phone (if SMS verification is enabled).
- Log in using your level up login credentials (email and password) and proceed to the cashier to make your first deposit.
- Before withdrawing, complete the Know Your Customer (KYC) process by uploading the required documents. This usually takes 24–48 hours for approval.
Calculating Your Bonus
Let’s break down a typical welcome bonus with a real example. Suppose you deposit $100 and receive a 100% match bonus up to $200. The wagering requirement is 30x the bonus amount.
Important: Wagering requirements apply only to the bonus, not the deposit.
Step 1 – Bonus Calculation:
Bonus = 100% of deposit = $100 (since $100 ≤ $200 cap).
Step 2 – Wagering Requirement:
Wagering needed = Bonus × Wagering multiplier = $100 × 30 = $3,000.
Step 3 – Total Funds to Play With:
Starting balance = Deposit + Bonus = $100 + $100 = $200.
Step 4 – Expected Value (EV) Estimate:
Assume you play a slot with 96% RTP. Expected loss per $1 wagered = 1 – 0.96 = $0.04. Over $3,000 wagered, expected loss = $3,000 × 0.04 = $120. Since your initial cash is $100 (deposit), the expected net result is –$20. This means you lose $20 on average, but variance can swing either way.
To optimize, choose games that contribute 100% to wagering (usually slots) and avoid high-house-edge games like keno or scratch cards.
Is It Safe?
The platform employs SSL encryption (256-bit) to protect all data transmissions. It holds a remote gambling license from the Government of Curacao, which imposes regular audits. However, for players in EU or Nordic countries, note that winnings from Curacao-licensed casinos may be subject to local income tax, unlike those from MGA or locally licensed operators. Always consult your tax advisor.
Additionally, the site uses reputable software providers (NetEnt, Microgaming, Evolution Gaming) whose games are independently tested for fairness. Two-factor authentication (2FA) is available to secure your account.
Financial Operations
| Payment Method | Minimum Deposit | Minimum Withdrawal | Processing Time (Withdrawal) |
|---|---|---|---|
| Visa/Mastercard | $10 | $20 | 3–5 business days |
| Neteller/Skrill | $10 | $10 | Up to 24 hours |
| MuchBetter | $10 | $10 | Up to 24 hours |
| Bitcoin | $20 | $50 | 1–3 hours (after confirmation) |
| Ethereum/Litecoin | $20 | $50 | 1–3 hours |
Deposits are usually instant. Withdrawals to e-wallets are fastest; bank transfers and cards can take several days. Always verify your account before requesting your first withdrawal to avoid delays.
Troubleshooting
- Login issues: Forgot your level up login? Use the “Forgot Password” link on the login page. Check your spam folder for the reset email. If still stuck, contact support via live chat.
- Deposit not showing: Refresh the cashier page after 5 minutes. If still missing, check your bank/ewallet transaction history. Contact support with the transaction ID.
- Withdrawal pending for too long: Ensure all KYC documents are approved. If approved but still pending beyond the quoted time, escalate to support.
- Game not loading: Clear your browser cache and disable ad blockers. Try a different browser or use the site’s PWA mode.
- Bonus not credited: Verify that you used the correct bonus code (if any) and that your deposit meets the minimum requirement. Bonuses are often automatically credited; if not, contact support.
- Geolocation error: Ensure your device’s location services are enabled if required. If using a VPN, disconnect it as it may violate terms.
Common Questions
How do I reset my password?
Click “Forgot Password” on the login page, enter your registered email, and follow the instructions sent to your inbox.
What is the minimum age to play?
You must be at least 18 years old or the legal gambling age in your country, whichever is higher.
Can I play level up pokies on my phone?
Yes, the platform is fully optimized for mobile browsers. You can also add it to your home screen as a progressive web app (PWA) for a native-like experience.
How long do withdrawals take?
E-wallet withdrawals are typically processed within 24 hours, while card and bank transfers may take 3–5 business days. Cryptocurrencies are usually completed in 1–3 hours after network confirmation.
Are there any fees on deposits or withdrawals?
The casino does not charge fees for most methods. However, some payment providers may impose their own transaction fees, which are displayed before you confirm.
What wagering contribution do different games have?
Slots contribute 100% to wagering (unless specified exceptions). Table games and video poker typically contribute 10–20%, while live dealer games may contribute only 5% or less. Always check the bonus terms.
Is my personal data safe?
Yes, the site uses 256-bit SSL encryption and follows strict data protection policies. Your information is never shared with third parties without your consent.
Pro Tips
The VIP program consists of 5 tiers: Bronze, Silver, Gold, Platinum, and Diamond. Points are earned by wagering on real-money games: typically 1 point per $10 wagered on slots and 1 point per $100 wagered on table games. Rewards include cashback (up to 15% for Diamond), exclusive bonuses, higher withdrawal limits, a personal account manager, and invitations to special events. To progress, accumulate points within a rolling 6-month period. Aim to wager at least $5,000 monthly on slots to reach Gold within 3 months.
Finally, always read the bonus terms carefully. The house edge is your enemy; stick to high-RTP games (96%+) and use bonuses that have reasonable wagering (30x or lower). And remember: gambling should be entertainment, not a way to make money. Good luck and play responsibly.